Frequently Asked Questions

All requests are reviewed by a UK-registered independent prescriber or pharmacist. They’ll consider your answers, medicines, allergies, and health history before advising treatment.

We aim to respond within one business day. If you need urgent help, email enquiries@privatepharmacycare.co.uk or call 0800 2545786.

Yes — all eligible orders are delivered in discreet packaging. You’ll receive tracking details once your order has been dispatched.

Where a fee applies, you’ll receive a secure payment link after your consultation has been reviewed. You only pay once your request has been clinically approved.

Professional services are generally non-refundable once a clinician has assessed your request. For delivery issues or damaged items, see our Returns & Complaints.

We process your information in line with UK GDPR and healthcare regulations. Read our Privacy Policy for full details.

You can write to us at:

Private Pharmacy Care Ltd
Room 1012 Cranmore Place
Cranmore Drive, Shirley
Solihull, B90 4RZ
United Kingdom