Pharmacy Returns Policy

Overview

This Returns Policy explains when you can request a refund or replacement from Private Pharmacy Care, and how to contact us about a damaged, incorrect or missing order.

Because we supply prescription and pharmacy medicines, most items cannot be returned once they have left the pharmacy. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Medicines we cannot take back

Once a medicine has been dispensed and has left our control, we cannot accept it back into stock or resell it. Storage conditions cannot be guaranteed after delivery, so unused medicines should not be posted to us unless we specifically ask you to.

Please do not return any medicines without our written authorisation.

Consultations and professional services

Clinical consultations, assessments and prescriptions are professional services. These are non-refundable once a clinician has reviewed your request or provided the service, even if treatment is not approved or you later change your mind.

When we will replace or refund

Contact us as soon as possible — and within 7 days of delivery — if:

• an item arrives damaged or unusable;
• you received the wrong item;
• your order does not arrive; or
• there is a dispensing error.

Please include your order number, a short description of the issue, and photos where they help. We will arrange a replacement or refund where it is appropriate.

How to request a return or refund

1. Email enquiries@privatepharmacycare.co.uk with your order number and details of the problem.
2. We will confirm the next steps. Do not send medicines back until we ask you to.
3. If a return is approved, we will give you instructions and timeframes.

How refunds are paid

Approved refunds are returned to the original payment method. Timing depends on your bank or card provider and is usually a few working days after we confirm the refund.

Changing your mind

The usual 14-day cooling-off period for distance sales does not generally apply to medicinal products, or to sealed goods that are not suitable to return for health or hygiene reasons once the seal is broken. If you have an unopened non-medicine item and wish to cancel, contact us and we will tell you whether a return is possible.

Contact

Email: enquiries@privatepharmacycare.co.uk
Phone: 0800 2545786
Address: Room 1012 Cranmore Place, Cranmore Drive, Shirley, Solihull, B90 4RZ, UK.