Pharmacy regulator
The GPhC registers the pharmacy and the pharmacists who work here, and sets professional standards.
Regulation
Pharmacy Regulatory Information
Private Pharmacy Care is a GPhC-registered pharmacy. Clinical decisions are made by UK-registered pharmacists, and we handle health information under UK data protection law.
- GPhC-registered premises
- UK-registered pharmacists
- UK GDPR for health data
Key points
Medicines law
Prescription-only medicines are supplied only after a clinician decides that treatment is appropriate and lawful.
Data protection
Consultation and pharmacy records are processed under UK GDPR and the Data Protection Act 2018.
Regulatory Information
Who regulates us
Private Pharmacy Care Ltd is a registered pharmacy. The General Pharmaceutical Council (GPhC) is the independent regulator for pharmacists, pharmacy technicians and registered pharmacies in Great Britain.
Our GPhC premises registration number is 9012919. Full register details are on the GPhC Registration page. Named pharmacists are listed on Our Pharmacists.
Professional standards
Pharmacists must follow the GPhC Standards for Pharmacy Professionals. The pharmacy must also meet the Standards for Registered Pharmacies, which cover governance, risk management, staffing, premises and how services are delivered.
The superintendent pharmacist is professionally responsible for how the pharmacy operates, including clinical review, dispensing and the handling of complaints about pharmacy services.
Medicines and prescribing
This is a private pharmacy service, not an NHS prescription service. A UK-registered independent prescriber or pharmacist reviews your information before any medicine is supplied. Completing a form does not guarantee a prescription. See the Prescription Policy.
Medicines supplied in the UK must comply with the Human Medicines Regulations 2012 and related medicines law. The MHRA is the UK regulator for medicines and medical devices. We only supply a medicine when it is clinically appropriate and lawful to do so.
Online pharmacy safeguards
Requests are made through a confidential online consultation. The clinical team reviews your answers, current medicines, allergies and health history. If more information is needed, we contact you before making a decision. Some treatments may also need a telephone consultation.
Where a fee applies, you receive a secure payment link only after clinical approval. Approved orders are dispensed by the pharmacy and sent in plain packaging.
Health information on this website
Treatment pages and articles are written to help you understand options. They are not a personal diagnosis or a prescription. How we research, review and update that content is set out in the Medical/Editorial Policy.
Data protection
We process personal and health data in line with UK GDPR and the Data Protection Act 2018. Private Pharmacy Care Ltd is the data controller for website enquiries and the pharmacy controller for clinical records. Full details are in the Privacy Policy.
If you are unhappy with how we have used your information, you can contact us first or complain to the Information Commissioner’s Office (ICO).
If you have a concern
Please use our Complaints Policy first so we can look into the issue. If you remain concerned about a pharmacist or the registered pharmacy, you may also contact the GPhC.
Email enquiries@privatepharmacycare.co.uk, call 0800 254 5786, or write to:
Private Pharmacy Care Ltd
Room 1012 Cranmore Place
Cranmore Drive, Shirley
Solihull, B90 4RZ, UK
Last updated:
Common questions
Questions about this page
Is this an NHS service?
No. Private Pharmacy Care is a private, GPhC-registered pharmacy. Consultations and prescriptions provided here are not NHS prescriptions.
Who is responsible for clinical decisions?
UK-registered pharmacists and independent prescribers review each request. The superintendent pharmacist is professionally responsible for the pharmacy’s clinical governance.
Which laws apply to my data?
We process information under UK GDPR and the Data Protection Act 2018. Health data is processed for healthcare purposes, as explained in our Privacy Policy.
Next step
Need help from the pharmacy team?
We are available 7 am–8 pm every day. Call 0800 254 5786 or send a message and a member of the team will help.