Pharmacy Privacy Policy

Overview

Private Pharmacy Care Ltd (“we”, “us”) processes personal data in line with UK GDPR and healthcare regulation. We are the data controller for website enquiries and the pharmacy controller for clinical records.

Data we collect

• Identity & contact: Name, date of birth, address, email, phone.
• Clinical: Symptoms, conditions, medicines, allergies, history, notes.
• Technical: Basic device and usage data (cookies are minimal and essential only).
• Payments: Processed by our provider; we don’t store full card details.

How we use it

• Provide clinical advice and prescriptions, where appropriate.
• Arrange delivery and communicate about your order.
• Meet legal, regulatory, and audit obligations.
• Improve safety, quality, and our services.

Lawful basis

We process health data for the purposes of healthcare (Art. 9(2)(h) UK GDPR) and to perform a contract (Art. 6(1)(b)). We also process data where required by law (Art. 6(1)(c)) and for legitimate interests such as service improvement (Art. 6(1)(f)), balanced against your rights.

Retention

We keep clinical records in line with professional guidance and legal requirements. Non-clinical enquiry data is kept only as long as necessary for the stated purpose.

Sharing

We may share information with delivery partners, payment processors, IT providers, or your GP/other clinicians where relevant to your care or as required by law. We use contractual and technical safeguards with third parties.

Your rights

Subject to exemptions, you can request access, correction, deletion, restriction, or objection. To exercise rights, contact us using the details below. You can also complain to the ICO.

Contact

Email: enquiries@privatepharmacycare.co.uk
Phone: 0800 2545786
Address: Room 1012 Cranmore Place, Cranmore Drive, Shirley, Solihull, B90 4RZ, UK.