Private service
Consultations and prescriptions from this pharmacy are private. They are not NHS prescriptions.
Prescribing
Private Prescription Policy
A prescription is a clinical decision. We only supply a medicine if a UK-registered prescriber decides it is appropriate for you, based on the information you provide.
- No guaranteed prescription
- UK clinician review
- Pay only if approved
Key points
Individual review
A clinician reviews your answers, medicines, allergies and history before deciding.
Supply if suitable
If treatment is approved, you receive a payment link and the pharmacy dispenses to your UK address.
Prescription Policy
Who can prescribe
Requests are reviewed by UK-registered independent prescribers and pharmacists. The superintendent pharmacist is Khawaja Tanveer. Names and GPhC numbers are on Our Pharmacists and GPhC Registration.
The consultation
You complete a confidential questionnaire about your symptoms, medical history and current medicines. You do not need a GP appointment first. The steps are set out on How It Works.
You must answer honestly. A clinician can only decide safely from the information you give. If something is not covered by the questions, add it in the notes or contact the team before you submit.
We aim to respond within one business day. If more information is needed, we will contact you. Some treatments also need a telephone consultation. You will be told if that applies.
When we will not prescribe
Completing a form does not guarantee a prescription. We will not supply a medicine if it is not clinically appropriate, if the information is incomplete or inconsistent, or if we cannot do so lawfully. If a request is declined, we will tell you and advise on the next step where we can.
This service is not for medical emergencies. For urgent or severe symptoms use NHS 111 or A&E.
Payment and supply
Where a fee applies, you receive a secure payment link after clinical approval. You are charged only when the request is approved. The pharmacy then dispenses the medicine and sends it in plain packaging. Delivery options are on the Delivery Information page.
Professional services, including the consultation and any prescription issued, are non-refundable once provided, as set out in the Terms & Conditions.
Your records
Consultation answers and pharmacy records are kept as clinical records. We process them under UK GDPR for healthcare, as explained in the Privacy Policy. We do not share your details for marketing.
Questions before you start
If you are unsure whether an online consultation is suitable, email enquiries@privatepharmacycare.co.uk or call 0800 254 5786 (7 am–8 pm every day).
Last updated:
Common questions
Questions about this page
Do I need an existing NHS prescription?
No. This is a private service. A clinician here reviews your consultation and decides whether a private prescription is appropriate.
Will I always get the medicine I asked for?
No. Treatment is only supplied if a prescriber decides it is suitable. The team may ask for more information, suggest an alternative, or decline the request.
When do I pay?
Where a fee applies, you receive a secure payment link after clinical approval. You only pay if treatment is approved.
Next step
Need help from the pharmacy team?
We are available 7 am–8 pm every day. Call 0800 254 5786 or send a message and a member of the team will help.