How it works
Request treatment online. A UK-registered clinician reviews your answers, and if a prescription is appropriate, our pharmacy dispenses and delivers it in plain packaging.
The journey
Every request follows the same clinical pathway. Nothing is supplied unless a clinician decides it is suitable for you.
Complete a short, confidential questionnaire about your symptoms, medical history and current medicines.
Your answers help our clinicians understand whether treatment is appropriate. The form is private, and you can add extra notes if something is not covered by the questions.
A UK-registered clinician reviews your answers to check the treatment is safe and suitable.
If more information is needed, the team will contact you before making a decision. A request may be declined if treatment is not clinically appropriate.
If treatment is suitable, a prescription is issued. If it is not, you will be told why and advised on next steps.
No medication is supplied without clinical approval. If approved, you may be sent a payment link before the pharmacy prepares your order.
Our pharmacy team dispenses your medication to professional standards and prepares it for dispatch.
Your treatment is checked and labelled by the pharmacy team. If a product is unavailable, we will contact you before making a change.
Your order is packed in plain, unmarked packaging and delivered to your chosen UK address.
The parcel does not show what is inside. Tracking is provided where the delivery service allows it.
What to expect
The same safeguards apply whichever treatment you request.
Your answers are private and reviewed only by the clinical team handling your request.
A UK-registered clinician decides if treatment is suitable before anything is supplied.
If a prescription is issued, you receive a payment link before the pharmacy dispenses.
Approved orders are packed in unmarked packaging and sent to your chosen UK address.
Common questions
These are the questions people ask most often about the process.
No. You complete an online consultation. A clinician reviews your answers and decides if treatment is appropriate. Some treatments may also need a telephone consultation.
Requests are reviewed as soon as a clinician is available. If more information is needed, the team will contact you before making a decision.
You will be told why and advised on next steps. No medication is supplied without clinical approval.
Sometimes. A few treatments require a call with a prescriber before a prescription can be issued. You will be told if that applies to you.
Yes. Orders are packed in plain, unmarked packaging. The parcel does not show what is inside.
Yes. Your consultation is handled privately by the clinical and pharmacy team. We do not share your details for marketing.
Next step
Browse treatments and start an online consultation, or contact the team if you are unsure which option is right for you.
