Shipping

Discreet Pharmacy Delivery UK

Eligible orders are packed in plain, unmarked packaging and sent by Royal Mail tracked services. Choose the speed that suits you. Fridge items are sent on the next-business-day option.

  • Plain, unmarked packaging
  • Royal Mail tracked options
  • Tracking after dispatch

Shipping choices

Delivery options

Pick the Royal Mail service that fits your timeframe.

Tracked Service

Option 1

Tracked delivery within 24 hours (next business day).

From £3.49
Tracked Service

Option 2

Tracked delivery within 48 hours (2–3 business days).

From £2.49
Tracked Service

Option 3

Special Delivery guaranteed by 1pm.

From £9.99

When we dispatch

The pharmacy dispenses only after a clinician has approved treatment and, where a fee applies, after payment. The journey from consultation to dispatch is explained on How It Works.

You receive tracking details once the order has been dispatched. Delivery estimates are in business days and depend on Royal Mail after the parcel leaves the pharmacy.

Packaging

Orders are packed in plain, unmarked packaging. The parcel does not show what is inside.

Delivery addresses

We deliver to the UK address you give during the order. Please check it is complete and that someone can receive the parcel. Risk in the goods passes on delivery to that address, as set out in our terms.

Fridge items

Any item that must be kept in the fridge is sent automatically on Option 1, the next-business-day tracked service.

Damaged, missing or incorrect orders

If an item arrives damaged, is incorrect, or does not arrive, contact us within 7 days of delivery with your order details and photos where possible. We will arrange a replacement or refund where appropriate. Do not return medicines without authorisation. Full steps are on Returns Policy.

For a wider concern about the service, use the Complaints Policy. Email enquiries@privatepharmacycare.co.uk or call 0800 254 5786.

Last updated:

Common questions

Questions about this page

Is delivery discreet?

Yes. Eligible orders are packed in plain, unmarked packaging. The parcel does not show what is inside.

How much does delivery cost?

Royal Mail tracked next business day is £3.49, tracked 2–3 business days is £2.49, and Special Delivery guaranteed by 1pm is £9.99. Fridge items are sent on the £3.49 option.

Do I get tracking?

Yes. You receive tracking details once the order has been dispatched.

Next step

Need help from the pharmacy team?

We are available 7 am–8 pm every day. Call 0800 254 5786 or send a message and a member of the team will help.

Contact Us See all treatments